Hotels we serve
Hotel Excelsior (Lido), San Clemente Palace, JW Marriott Venice (Isola delle Rose) and Hilton Molino Stucky (Giudecca). Each hotel is a destination of its own in the form: choose it to see the price for your group before booking.
Why a private water taxi
These hotels are far from the train station and the car parks: with a private water taxi you board with all your luggage and get off at the hotel without changing boats, without timetables and without carrying bags across bridges.
The boat is only for you and your group. The price is per boat, not per person, so for families and groups the cost per person goes down.
From the airport
During the day the service is combined: a driver meets you at the arrivals exit with a sign showing your name, takes you by private minivan to Piazzale Roma, and the water taxi takes you to the hotel landing. At night, between 22:00 and 07:00, the boat leaves directly from the airport water taxi dock.
When you book you give us your flight number, so we can track your arrival. If your plans change, let us know as soon as you can and we move the service at no extra cost.
From the station, Piazzale Roma or Tronchetto
The water taxi leaves directly from Santa Lucia station, Piazzale Roma or Tronchetto car park and takes you to the hotel without changing boats. From the station you give us your train number, so we can track your arrival.
Leaving the hotel
The service works both ways at the same price: choose the hotel as departure and the airport, the station, Piazzale Roma or Tronchetto as destination. Towards the airport, during the day, the water taxi takes you to Piazzale Roma, where the private minivan is waiting; at night it takes you straight to the airport dock.
For every departure, call us 20 minutes before the pickup time: we give you the boat number and the captain's name. The phone number is at the bottom of the page.
What the price includes
The price is per boat: up to 4 passengers and 5 bags are included, and the boat carries a maximum of 8 passengers.
Each piece of luggage can measure up to 90 × 75 × 65 cm, with a maximum of 10 pieces per boat. Departures between 22:00 and 07:00 have a night supplement, added by the form when you choose the time.
- Passengers: up to 4 included, extra charge for each additional passenger (maximum 8).
- With 1–4 passengers: 5 bags included, extra charge for each additional bag.
- With 5–8 passengers: one bag per person included, extra charge for each additional bag.
- Night supplement for departures between 22:00 and 07:00.
Weather, waiting and cancellation
With extreme weather or exceptional high tide a route can change or stop for a while, for the safety of passengers and crew. We contact you straight away to agree another meeting point or move the service at no extra cost.
The first 10 minutes of waiting are included, even if you are delayed; after that, waiting is charged for every further 10 minutes. Cancellation is free up to 48 hours before pickup; between 48 and 24 hours before, half the price is charged; with less than 24 hours' notice, or if you do not show up, the full price is charged.
Frequently asked questions
Which island hotels do you serve?
Hotel Excelsior on the Lido, San Clemente Palace, JW Marriott Venice on Isola delle Rose and Hilton Molino Stucky on Giudecca.
Does the water taxi stop at the hotel?
Yes, the water taxi takes you to the hotel landing, with your luggage, without changing boats.
Is the transfer from the airport direct?
During the day it is a combined service: private minivan from the airport to Piazzale Roma, then a private water taxi to the hotel. At night, from 22:00 to 07:00, the boat leaves directly from the airport dock.
Can I book the trip from the hotel to the airport?
Yes. Choose the hotel as departure and the airport as destination: the return costs the same as the outbound route.
Do you go to Murano, Burano or Torcello?
No, transfers to Murano, Burano and Torcello are not part of this service.