How it works
Santa Lucia station faces the Grand Canal: when you walk out of the station you are already on the water. The water taxi leaves from the station and takes you directly to your destination, with no change of boat and no luggage to carry over the bridges.
When you book you give us your train number and arrival time, so we can track your arrival.
Call us 20 minutes before departure: we give you the boat number and the captain's name. The phone number is at the bottom of the page.
Where you can go
In the historic centre the boat stops at the landing closest to your hotel. Hotels on the inner canals are reached from the nearest accessible landing: some canals can be closed by the tide or by traffic rules, and the captain takes you as close as possible.
From the station you can also reach the Lido, Giudecca and the island hotels: Hotel Excelsior, San Clemente Palace, JW Marriott Venice and Hilton Molino Stucky. Murano, Burano and Torcello are not part of this service.
If your train is late
We track your arrival with the train number. If your plans change, let us know as soon as you can and we move the service at no extra cost.
The first 10 minutes of waiting are included, even if you are delayed; after that, waiting is charged for every further 10 minutes. A no-show or a last-minute cancellation is charged in full.
To the airport
During the day, from the station to Venice Marco Polo Airport the service is combined: water taxi to Piazzale Roma, then a private minivan to the airport. At night, between 22:00 and 07:00, the boat takes you straight to the airport water taxi dock. Choose a departure time that leaves you enough margin for check-in.
What the price includes
The price is per boat: up to 4 passengers and 5 bags are included, and the boat carries a maximum of 8 passengers. Return trips to the station cost the same as the outbound route.
Each piece of luggage can measure up to 90 × 75 × 65 cm, with a maximum of 10 pieces per boat. Departures between 22:00 and 07:00 have a night supplement, added by the form when you choose the time.
- Passengers: up to 4 included, extra charge for each additional passenger (maximum 8).
- With 1–4 passengers: 5 bags included, extra charge for each additional bag.
- With 5–8 passengers: one bag per person included, extra charge for each additional bag.
- Night supplement for departures between 22:00 and 07:00.
Bad weather and high tide
With extreme weather or exceptional high tide (acqua alta) some routes can change or stop for a while, for the safety of passengers and crew. We contact you straight away to agree another meeting point or move the service at no extra cost.
Cancellation
Cancellation is free up to 48 hours before pickup. Between 48 and 24 hours before, half the price is charged; with less than 24 hours' notice, or if you do not show up, the full price is charged.
Frequently asked questions
Does the boat go to my hotel door?
If your hotel has a reachable landing, yes. For hotels on the inner canals we drop you at the closest landing.
What if my train is late?
We track your arrival with the train number. If your plans change, let us know as soon as you can and we move the service at no extra cost.
Do I have to change boat to reach the Lido or an island hotel?
No. From the station the water taxi takes you straight to the Lido, Giudecca or the island hotel, without changing boats.
How do I get from the station to the airport?
Choose the station as departure and the airport as destination: by day, water taxi to Piazzale Roma, then a private minivan to Venice Marco Polo Airport, in one booking; at night the boat takes you straight to the airport dock.
Is the price per person?
No, it is per boat. The form shows the total for your whole group, with passengers and bags included, before you book.