1. Choose your route
Departure, destination, date, time, passengers and bags. The total for your group, extras included, appears straight away.
2. Book
Add your trip details: your flight number from the airport, your train number from the station, your hotel or address in Venice.
After booking you receive an email with the summary of your trip. Once the service is confirmed you also receive a voucher with your route, date, time, passengers and bags: show it on your phone, no printing needed.
3. Travel
During the day, from the airport a driver with a sign showing your name meets you at the arrivals exit and takes you by minivan to Piazzale Roma, where your boat is waiting; at night, between 22:00 and 07:00, the boat leaves directly from the airport water taxi dock. For every departure, call us 20 minutes before: we give you the boat number and the captain's name.
From the station, Piazzale Roma, Tronchetto, the Lido or your hotel the water taxi leaves directly from there, with no change of boat. Towards the airport, during the day, the service runs the other way round: boat to Piazzale Roma, then the private minivan; at night, boat only to the airport dock.
What the price includes
A private boat just for your group, with 4 passengers and 5 bags included and a maximum of 8 passengers on board. Return trips cost the same as the outbound route. If you book online between 8:00 and 16:59, departure must be at least 3 hours later; if you book between 17:00 and 7:59, at least 16 hours later.
- Passengers: up to 4 included, extra charge for each additional passenger (maximum 8).
- With 1–4 passengers: 5 bags included, extra charge for each additional bag.
- With 5–8 passengers: one bag per person included, extra charge for each additional bag.
- Night supplement for departures between 22:00 and 07:00.
Luggage
Each piece of luggage can measure up to 90 × 75 × 65 cm, with a maximum of 10 pieces per boat. The bags included depend on the number of passengers and the form adds any extra bags to the total.
Night supplement and waiting
Departures between 22:00 and 07:00 have a night supplement: the form adds it automatically when you choose the time.
The first 10 minutes of waiting are included, even if you are delayed; after that, waiting is charged for every further 10 minutes. A no-show or a last-minute cancellation is charged in full.
Delays, bad weather and high water
If your flight or train is late we track your arrival; if your plans change, let us know and we move the service at no extra cost. In bad weather or exceptional high water some routes may change: we contact you to arrange another meeting point or time.
Hotels on the inner canals
For hotels on the inner canals we drop you at the closest reachable landing: some canals are closed to traffic or depend on the tide.
Where we go
The historic centre, Santa Lucia station, Piazzale Roma, Tronchetto, the Lido, Giudecca and the island hotels: Hotel Excelsior, San Clemente Palace, JW Marriott Venice and Hilton Molino Stucky. Transfers to Murano, Burano and Torcello are not part of this service.
Cancellation
Cancellation is free up to 48 hours before pickup. Between 48 and 24 hours before, half the price is charged; with less than 24 hours' notice, or if you do not show up, the full price is charged. To cancel, write to us or call: the contacts are at the bottom of the page.
Frequently asked questions
Where do I board the water taxi?
From the airport, during the day, a driver meets you at the arrivals exit and takes you by minivan to Piazzale Roma, where the boat is waiting; at night the boat leaves from the airport water taxi dock. From any other departure, call us 20 minutes before: we give you the boat number and the captain's name and tell you where to find them.
Is the price per person or per boat?
Per boat. The form shows the total for your whole group, with passengers, bags and any night supplement included, before you book.
How far in advance must I book?
If you book online between 8:00 and 16:59, departure must be at least 3 hours later; if you book between 17:00 and 7:59, at least 16 hours later. For an earlier departure, contact us: phone and email are at the bottom of the page.
What happens if my flight or train is late?
We track your arrival with the flight or train number you give us. If your plans change, let us know as soon as you can and we move the service at no extra cost.
What happens with bad weather or acqua alta?
Some routes can change or stop for a while for safety. We contact you straight away to agree another meeting point or move the service at no extra cost.